RPA Use Cases for Talent Acquisition

In June of 2017 the Pew Research Center reported that job openings (at 6M) had reached their highest point since the turn of the century and worker shortages were rampant. Fast forward to 2022 and 11M+ job openings.  Talent Acquisition has never been more important, or more challenging.

With more job openings than people to fill them, companies must provide an exceptional candidate experience to ensure they maintain sustainable talent pipelines.  Unfortunately, most companies are coming up short in the eyes of job seekers.  Recent surveys by CareerPlug and Talentegy highlight current candidate experience challenges:

  • 67% of job seekers have had at least one negative experience in the past 12 months
  • 63% of job seekers were dissatisfied with the communication from most employers after applying
  • 58% of job seekers had declined a job offer due to a poor experience
  • 69% of job seekers will share a poor employer candidate experience with other job seekers

Talent acquisition must be a human-centric process to be successful.  Unfortunately, it is also a process riddled with inefficiencies, disparate systems, administrative overhead, and tight timelines; allowing process and paperwork to completely overshadow its critical people component.

Leveraging Robotic Process Automation (RPA), Talent Acquisition teams can automate and expedite the recruiting process.  Progressive organizations are currently leveraging RPA and Intelligent Automation in the following areas to streamline processes and upgrade candidate experiences.

RPA bots are being used for:

  • Candidate sourcing (using internal and external sources)
  • Initial candidate screening and contact
  • Movement and storage of documents (ex. resumes,  applications, interview notes, etc.)
  • Movement of applicant data (into ATS and then into HRIS)
  • Ongoing candidate communications (acknowledgments, follow-up, status, etc.)
  • Social job marketing (posting, monitoring for inquiries, etc.)
  • Job postings and renewal/re-postings
  • Calculating and reporting recruiting KPIs and candidate source analysis
  • Interview scheduling
  • Background searches
  • Candidate feedback surveys
  • Offer letter management & execution

Conversational AI Chatbots + RPA are being used for:

  • Open job inquiries
  • Resume submittal
  • Express job applications (with screening questions)
  • Applicant/Candidate FAQ
  • Application status inquiries and proactive updates
  • Interview scheduling
  • Ongoing candidate communications (acknowledgments, follow-up, status, etc.)
  • Interview and onboarding instructions

Leveraging RPA and Intelligent Automation to handle low-value recruiting administrative tasks, you can quickly free up your Talent Management team to become proactively engaged with job seekers – improving your organization’s candidate experience and helping ensure your critical talent pipeline remains active and full.

Contact us today to learn more about leveraging RPA to turbocharge your recruiting process and help you win the ever-expanding war for talent.